Information about the ordering, shipping and pick up process.
Order totals are estimated
Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.
Order deadlines are at noon of the order deadline date.
Payment is required before delivery
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed. All orders are processed through Stripe.
Credit Card Processing Provider
All orders through our online store are processed by Stripe.
Short stock items
Please understand that Cylon Rolling Acres is a small farm, not a large warehouse. If an item becomes unavailable your final total, as well as any applicable delivery fees, will be reduced.
Delivery to PO Boxes
Unfortunately, we are unable to ship to PO Boxes.
We strive to have accurate inventory numbers on our website so we can fulfill orders according to request. Should any product ordered not be in stock at the time of fulfillment, customers will be notified and not be charged for those items. We do not offer backorders. Any unfulfilled product must be ordered again when it comes back in stock. Customers can sign up for our Friends & Family list to know when popular products back in stock.
Perishable Products/Meat/Food: Please contact us if you encountered a problem with delivery, otherwise due to the nature of our perishable products we do not offer returns.
Farm Gear: For farm gear products, refunds will be made on goods if they are damaged upon arrival. It is important to advise us immediately of damaged and broken goods so a refund can be issued. A refund will be applied to the credit card used to order the product. After 30 days this policy is void.
Digital Products & Gift Cards: All sales on digital products, including gift cards, are final. They are non-refundable.
Visit our shipping page for full details on how we carefully ship your meat, including the shipping process, zones, and rates, as well as our box return program.
How do I change the delivery address for my gift order?
At check out click the "edit" link under the Delivery Address heading. From there, update the name, phone, and address of your recipient.
Note that if your gift is being delivered to a state in a different delivery zone from your home address, you will be prompted to change the zone. In this message box, click on the link to change the delivery preference. It will then ask you to enter a zip code, at this time enter the zip code for your gift recipient. The delivery zone will be updated and then you can proceed with finalizing your order.
My gift order address says it does not match the shipping zone. What do I do?
If your gift is being delivered to a state in a different delivery zone from your home address, you will be prompted to change the zone. In this message box, click on the link to change the delivery preference. It will then ask you to enter a zip code, at this time enter the zip code for your gift recipient. The delivery zone will be updated and then you can proceed with finalizing your order.
How do I leave a gift message/note with my order?
Leave your note in the "Special Instructions" box on the first page of the checkout process. This box is above the "Place Your Order" button.
How is shipping charged for gifts?
Shipping is based on the address where the gift will be sent. Shipping zone rates are based on states. You can find that list here.
What is a pickup location?
Pickup Locations are places where we meet you with your order. Common locations are home driveways or parking lots. Each location is organized by a volunteer location coordinator who helps to facilitate each delivery.
How do pickup days work?
Arrive at the pickup location at your scheduled time. Provide us with the name on your order. Your order will be in a bag or boxes so you will not need coolers unless you are traveling more than an hour.
What should I bring on pickup day?
Bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.
How is my order packaged?
All meat items come individually packaged and frozen. Your items will always be packed in boxes or bags for your convenience.
How do I add to my current order?
You can simply login any time before your upcoming deadline and add to an existing order.
What payment methods are accepted?
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed.
Is there a delivery fee?
In order to help cover fuel and labor costs, all of our location pick up orders incur a flat $4.95 handling charge. There are no fees on orders picked up at our farm in Deer Park, Wis.
Can a friend pick-up my order?
Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup. They should also have a copy of your order on hand (printed or email).
When are the order deadlines?
Most order deadlines are 5 days prior to the delivery date.
Can my Location Coordinator hold my order?
No, unfortunately, that is not possible because of the extra burden that it adds for our volunteer location coordinators.